Thank you for shopping with Prime Era Mart. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for complete details.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed and shipped, you will receive a confirmation email along with tracking details.

During high-demand periods, holidays, or promotional events, processing times may be slightly longer. We appreciate your patience.

Shipping Time & Delivery

Estimated delivery time depends on your location:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
We may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order using the tracking link provided.

If you do not receive tracking information within 3 business days of placing your order, please contact our support team.

Shipping Locations

We currently ship to multiple domestic and international destinations. If your country or region is not available at checkout, please contact us for assistance.

Incorrect Address / Failed Delivery

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address information.

If a package is returned to us due to incorrect address or unsuccessful delivery attempts, reshipping charges may apply.

Delayed or Lost Orders

In rare cases, delivery delays may occur due to factors beyond our control. If your order is significantly delayed or appears lost, please contact us, and we will assist you promptly.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product so we can resolve the issue quickly.

Contact Us

If you have any questions about our shipping policy, feel free to contact us:

📧 Email: support@primeeramart.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM